Paga Recruitment Portal 2025 is open to applications from qualified and interested candidates, Apply now for the latest job openings. Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose – to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.
We are recruiting to fill the following positions below
Title: Team Lead, Contact Centre
Location: Yaba, Lagos
Employment Type: Full Time
Department: Customer Experience
Reports to: Manager, Customer Experience
About the Role
- The Contact Centre Lead will be responsible for coordinating, supervising and providing floor support for the frontline representatives and ensure the immediate operational needs of frontline representatives are properly addressed.
- The contact centre lead will also ensure all representatives adhere to the established work schedule and key performance indicators.
Roles and Responsibilities
- Act as a first level escalation point for issues beyond CSRs’ sphere of control
- Monitor team performance to ensure efficiency in call handling and customer service delivery
- Promptly escalate issues that affect effective and efficient customer service
- Prepare/compile agreed periodic activity and performance reports
- Ensure the timely and accurate communication and dissemination of relevant information to the team.
- Drive team efficiency by assisting in monitoring compliance to defined service levels within contact centre operations
- Daily monitoring of individual’s and team key performance indicators.
- Prepare daily, weekly and monthly performance reports or other necessary administrative tasks.
- Assist with coaching / training of the Contact Centre Representatives to ensure that they achieve or exceed CX expectations.
- Collate feedback as regards processes and policies that alienate customer and share with the line manager.
- Perform any other duties as assigned by the Manager, Customer Care.
Knowledge and Skill Requirements
- First Degree or its equivalent in a relevant discipline.
- Three (3) to Five (5) years relevant work experience.
- Proficiency in Ms Office – Excel, Word and PowerPoint
- Communicates tactfully and effectively both verbally and in writing
- Maintain effective work relationships with all team members
- Ability to manage and motivate staff within a team environment
- Good decision making and problem-solving skills
- Attention to detail, initiative and set high standards
- Demonstrated service excellence at a supervisory level
- Flexibility and adaptability to new instructions and/or dynamic organisational priorities
- Must be a team player and able to work collaboratively with and through others.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply
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Title: Senior Key Account Manager
Location: Yaba, Lagos (Hybrid)
Employment Type: Full Time
Reporting Line: Business Development Manager
Job Summary
- Reporting to the Business Development Manager, the Senior Key Account Manager will be responsible for building and maintaining relationships with the Company’s key clients, to grow the Company’s business and revenue while ensuring that the clients’ needs are met.
Responsibilities
- Building key account relationships to on-board new deals/projects and manage existing business for high performance; this includes serving as the primary Account Manager and point person for a portfolio of clients.
- Collaborating with the Business Development Manager and other Account Managers to achieve team goals, and representing the department as needed in line with Company policies.
- Ensuring clients and partners have 24/7 access to a Company Account Manager.
- Grow existing market share, develop, and penetrate new market/ segments through value offerings to key high value and high-volume merchant acquiring.
- Providing leadership and supervision to the Account Managers and other members of the department and representing the Company as needed in line with the Company policies.
- Organizing materials and information for tender submissions, including liaison with other units within the Company on submission of bid documents
- Providing inputs to management for developing capabilities in new areas of strategic value.
- Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors and industry.
- Communicating with cohorts in client and potential client organizations, professionally and socially (where appropriate), to maintain relationships with clients.
- Understanding client needs and assisting in the development of project solutions that satisfy the requirements and provide new opportunities for the Company
- Developing and maintaining client and project target list.
- Identifying opportunities for improvement and proposing new tools and processes.
- Carrying out risk identification, profit potential and analysis for each business target.
- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
Requirements
- Minimum of 5 years’ experience in a Business Development or Sales function
- Exceptional attention to detail
- Resourcefulness and self-motivation, with the ability to perform with minimal supervision
- Well-organized, with ability to prioritize and manage multiple projects simultaneously
- Good market/customer awareness and networking skills
- Strong proficiency in use of business email and Microsoft Word, Excel, and PowerPoint
- Experienced in development of business processes, models, and plans, including basic financial analysis
- Excellent written and oral communication skills
- Adaptability, ability to work in a team environment
- Confidentiality and the highest ethical standards must be maintained in all activities
- Strong negotiation and leadership skills
- The Senior Account Manager will be required to provide assistance to the Company in a wide range of areas, including duties not directly related to his/her area of experience or expertise, in which case proper instruction will be provided by the Company.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply
Title: Treasury Accountant
Location: Lagos
Employment Type: Full Time
Report to: CFO
Job Summary
- We are seeking a highly skilled and detail-oriented Treasury Manager with specialized expertise in Foreign Exchange (FX) management.
- The ideal candidate will be responsible for overseeing the company’s treasury activities, focusing on optimizing cash flow, managing currency risks, and ensuring efficient and effective foreign exchange operations.
- This role is pivotal in managing financial risks related to foreign currencies and providing strategic recommendations to improve the company’s liquidity and capital structure.
Key Responsibilities
- Negotiate and execute fx trade profitably
- Track and reconcile foreign exchange gains and losses.
- Monitor exchange rates/currency fluctuations and their impact on company’s financials.
- Manage intercompany FX settlements, and reconciliations.
- Maintain proper documentation for fx and treasury transactions.
- Maintain strong relationships with banks and financial institutions to secure favorable FX rates and services.
- Analyze cash flow trends, bank fees, FX gains / losses, and treasury KPIs
- Ensure timely and accurate reporting of FX activities, treasury KPIs, and compliance with regulatory requirements.
- Ensure compliance with accounting standards (e.g., GAAP, IFRS)
- Monitor and execute cross-border payments and transfers, ensuring competitive pricing and efficient settlements.
- Collaborate with senior leadership to provide insights and recommendations on financial markets, FX risks, and treasury operations.
Requirements
- Bachelor’s Degree in Finance, Economics, Accounting, or a related field.
- Minimum of 3 years of experience in treasury management, with a strong focus on FX.
- Advanced computer software skills, including Excel, PowerPoint, and other accounting packages
- Must have completed the mandatory NYSC.
Key Competencies:
- FX Expertise: Good understanding of FX markets and negotiation skills.
- Technical Skills: Proficiency in financial modeling, treasury management
- systems (TMS), and Excel. Experience with FX trading platforms is highly desirable.
- Analytical Skills: Strong quantitative and analytical abilities to interpret financial data and trends.
- Communication: Excellent interpersonal and communication skills to work effectively with internal teams and external partners.
- Attention to Detail: High level of accuracy and attention to detail in managing treasury functions and reporting.
- Problem-Solving: Ability to assess complex financial situations and develop strategic solutions.
- Ethical Judgement: Upholding integrity and confidentiality in financial work demonstrates maturity and sets the tone for ethical leadership later on.
Grade Level
Grade 7
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply